Frequently Asked Questions (FAQs)
Don't see an answer to your question?
Send us a message here and we'll be happy to help!
The heat pads are filled with flaxseeds & clay beads. The aromatherapy heat pads are filled with flaxseeds, wheat, lavender, chamomile, peppermint, spearmint, lemongrass, rosemary, and other ingredients to promote an overall feeling of calmness and wellness.
Sense of smell is unique to each individual so perceptions will be different depending on who you ask. However, we have designed our wraps to make the lavender aromatherapy subtle and soothing, not overwhelming. We also have unscented versions of all our products.
The extra soft and plush weighted Huggaroo stays warm for up to 30 minutes, providing plenty of relaxation for you to unwind.
The only safe way to warm your Huggaroo product is in a microwave with a carousel. We do not recommend heating your product in an oven or over a radiator as external heating is less predictable and may end up burning the wrap.
Yes! We provide free shipping on all orders to the contiguous states. All shipments are trackable and the tracking number will be emailed to you automatically as soon as the order ships. Customers are responsible for return shipping.
We offer a 1-year warranty on all of our products for refund or replacement. Your Huggaroo product must be purchased directly from Huggaroo or an authorized reseller. Failure to follow use or care instructions invalidates the warranty. For example, fabric burns are caused by improper use or a microwave defect.
Yes! Just place your Huggaroo product in the freezer for at least 4 hours prior to use. Provides gentle cooling for 5-10 min per freezing cycle.