FREE SHIPPING on all orders! The vast majority of orders are picked, packed and shipped the same day if your order is placed before 1 pm central standard time, Monday - Friday. Saturday and Sunday orders are processed and shipped on Monday. Orders are shipped via UPS Ground; the speed of delivery depends on your location (typically 1-7 business days. Currently, we ship only in the United States.
If you don't absolutely love your Huggaroo, you may return it to us within 30 days of purchase in exchange for a full refund - no questions asked!
Please email us at email@example.com to initiate a return and obtain a Return Authorization Number. Once your return is authorized, please package your item well and mail to: Huggaroo Returns, 111 Savoy Cir, Nashville, TN 37205. A refund will be issued to the original method of payment as soon as we receive the returned item and verify that it is in acceptable condition. Customer is responsible for return shipping.
1 Year Manufacturer Warranty
Of course, we stand behind the quality of our products beyond this return window! Should you discover a manufacturing defect during the first year of use, we will promptly send you a replacement or repair the defect free of charge. Proof of purchase is required.
IMPORTANT: To qualify for manufacturer warranty, your Huggaroo product must be purchased from:
directly from Huggaroo at a third party marketplace (such as amazon.com, ebay.com, walmart.com, etc).
from an authorized reseller (Macy's).
Please note that we have retained the sole right to sell our products online. There are no other authorized online sellers/websites. We cannot guarantee the authenticity or quality of products bought from unauthorized sellers/websites and we do not provide any warranty or support for such purchases.
All Huggaroo products are for personal use only. Misused, abused, modified or altered products, products used in an unauthorized fashion, cosmetic defects resulting from expected wear and tear, and product damage resulting from failure to follow our use and care instructions do not qualify for warranty, replacement, repair, or refunds. A word about our microwavable heating pads: fabric burns are caused by improper use or a microwave defect and are excluded from any warranty. Please read and follow our directions (available here) and your Huggaroo microwavable heating pad will look and function like new for years.
If you need us, please email us at firstname.lastname@example.org for prompt and friendly service.